Terms of service

Welcome to FRESHBEDDINGKIT.ONLINE. These Terms of Service ("Terms") govern access to and use of our website, online shopping services, product information, and related customer support services.

The website is operated by BHD AUSTRALIA PTY LTD, with its business address at 2 Roamer St, Heathridge WA 6027, Australia.

By accessing our website, placing an order, or using our services, you agree to these Terms, together with our applicable website policies. If you do not agree with these Terms, please discontinue using the website.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded under Australian law.

1. Website Access and Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights, security, or reasonable use of the website by others.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorised access to website systems.

  • Interfere with website functionality or security.

  • Upload malicious code or harmful software.

  • Collect personal information about other users without lawful authority.

  • Copy or commercially exploit website content without permission.

  • Use automated tools to extract website content in violation of applicable law or our rights.

  • Engage in conduct that could damage the website, our business, or other users.

We may take reasonable steps to restrict access where necessary to protect website security or address misuse.

2. Products and Product Information

FRESHBEDDINGKIT.ONLINE offers home organisation and storage products, including:

  • Storage racks.

  • Shoe racks.

  • Clothes racks.

We aim to provide accurate and useful product descriptions, photographs, dimensions, specifications, materials, colours, assembly information, and other relevant details.

However, minor variations in colour, texture, packaging, and visual presentation may occur because of lighting conditions, display settings, manufacturing tolerances, or supplier updates.

Customers should review the product information carefully before purchasing, especially when selecting products that must fit within a particular room, wardrobe, entryway, or storage area.

3. Product Assembly and Installation

Certain storage products may require assembly or installation before use.

Customers should:

  • Read the supplied assembly instructions before beginning.

  • Confirm that all parts and fittings are present.

  • Use suitable tools and follow the recommended assembly sequence.

  • Tighten connectors and fasteners appropriately.

  • Position the product on a suitable and stable surface.

  • Avoid modifying structural components unless the manufacturer expressly permits it.

If components are missing or the instructions appear incomplete, customers should contact us before continuing with assembly.

We are not responsible for damage caused by improper assembly, unauthorised modification, misuse, or failure to follow supplied instructions, except to the extent responsibility cannot legally be excluded.

4. Product Safety and Weight Limits

Storage racks, shoe racks, and clothes racks should be used according to their stated specifications and intended purpose.

Customers should:

  • Observe any stated weight or load limits.

  • Distribute stored items evenly where appropriate.

  • Avoid placing excessive weight on shelves or hanging rails.

  • Keep products away from unsuitable or unstable surfaces.

  • Avoid climbing, standing, or sitting on products unless expressly designed for that purpose.

  • Secure products to walls or other structures only where the supplied instructions recommend or require it.

If a product becomes unstable, damaged, or structurally compromised, customers should stop using it until the issue has been assessed.

Any product-specific load capacity or safety information should be taken from the relevant product listing or supplied manufacturer documentation.

5. Product Availability and Changes

All products are subject to availability.

We may update product listings, change available options, discontinue items, or modify website content when reasonably necessary.

If an item becomes unavailable after an order has been submitted, we may contact the customer to explain the situation and provide available options, including cancellation and refund or another mutually agreed arrangement.

We will not treat a different product as an automatic substitute where customer agreement is required.

6. Prices and Payment

Prices and payment amounts will be displayed during checkout in the currency indicated by the website.

We make reasonable efforts to ensure that prices and product information are accurate. If a material pricing error occurs, we may contact the customer before dispatch to explain the issue and provide appropriate options.

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment providers and may be subject to transaction authorisation, fraud screening, or verification.

An order may be delayed or declined if payment cannot be authorised or if the transaction appears suspicious.

7. Shipping Charges

Our standard shipping arrangement is:

  • Orders of $10.00 or more: Free shipping.

  • Orders below $10.00: $5.99 shipping charge.

The applicable shipping fee will be displayed at checkout before the customer completes the transaction.

The currency used for these amounts will be the currency displayed by the store at checkout.

Any special promotion or shipping offer will be subject to the terms disclosed when the offer is made.

Further information is provided in our Shipping Policy.

8. Orders and Acceptance

Submitting an order constitutes a request to purchase the selected products under the terms displayed at checkout.

An order confirmation acknowledges receipt of the order but does not necessarily guarantee that all products have been accepted for dispatch or are immediately available.

We may review an order before fulfilment where reasonably necessary, including circumstances involving:

  • Payment authorisation failure.

  • Suspected fraudulent transactions.

  • Inventory discrepancies.

  • Material pricing or listing errors.

  • Incomplete delivery information.

  • Legal or operational restrictions.

If an order is cancelled after payment has been collected, any required refund will be processed in accordance with applicable law.

9. Customer Information and Delivery Details

Customers are responsible for providing complete and accurate information when placing an order.

This includes:

  • Customer name.

  • Email address.

  • Billing details.

  • Delivery address.

  • Apartment or unit information, where applicable.

  • Any other information necessary for delivery.

If an error is discovered after an order is submitted, customers should contact us promptly.

We will make reasonable efforts to correct information before dispatch, but changes may not be possible once the shipment has entered the carrier network.

10. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy describes the process for requesting returns, refunds, and replacements.

However, Australian Consumer Law provides statutory consumer guarantees that cannot be excluded by a website policy or agreement.

Depending on the nature of a product failure, a customer may be entitled to a repair, replacement, refund, or other remedy.

Our voluntary change-of-mind arrangements operate separately from these statutory rights.

11. Intellectual Property

Unless otherwise indicated, original website content, including text, product descriptions, photographs, logos, graphics, page layouts, and design materials, is owned by or lawfully used by BHD AUSTRALIA PTY LTD or the relevant rights holders.

Customers may view and use website content for personal, non-commercial shopping purposes.

No person may reproduce, modify, distribute, publish, or commercially exploit protected content without appropriate permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

12. Third-Party Services

Our website may rely on third-party providers for payment processing, shipping, hosting, analytics, and other operational services.

These providers may operate under separate terms, conditions, and privacy policies.

We are not responsible for independent third-party services to the extent that their conduct is outside our control, subject to any liability imposed by applicable law.

13. Website Availability

We aim to maintain reliable access to our website. However, continuous availability cannot be guaranteed.

Technical maintenance, software updates, network problems, security measures, or other events may temporarily interrupt website functions.

We may modify or suspend website features where reasonably necessary, while continuing to meet our obligations relating to existing customer orders and applicable consumer rights.

14. Warranties and Consumer Protection

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee or other statutory right that cannot lawfully be excluded under the Australian Consumer Law.

Any voluntary product warranty offered by us or a manufacturer is additional to, and does not replace, applicable statutory consumer guarantees.

If a product does not meet the applicable consumer guarantees, customers may be entitled to a remedy according to the nature and seriousness of the failure.

15. Liability

To the extent permitted by law, we are not responsible for losses arising solely from unauthorised third-party conduct, improper product use, or circumstances beyond our reasonable control.

Nothing in these Terms excludes liability for conduct or circumstances where exclusion is prohibited by applicable law, including non-excludable consumer guarantees and statutory remedies.

16. Suspension and Termination

We may restrict access to our website if we reasonably believe that a visitor has engaged in unlawful conduct, fraud, unauthorised system access, or a material violation of these Terms.

Any suspension or termination will not remove rights or obligations arising from completed transactions or statutory consumer protections.

17. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in Western Australia and the Commonwealth of Australia, including the Australian Consumer Law as applicable.

Any dispute will be handled by a court or tribunal with appropriate jurisdiction.

Nothing in this section limits any consumer right or remedy that cannot legally be restricted.

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our website, products, business practices, or legal obligations.

The latest version will be published on this page with an updated effective date.

19. Contact Information

For questions about these Terms, products, orders, or website services, please contact:

BHD AUSTRALIA PTY LTD
2 Roamer St
Heathridge WA 6027
Australia

Email: inquiry@freshbeddingkit.online
Contact Person: Shannon Patersob
Website: https://www.freshbeddingkit.online/