Contact information

FRESHBEDDINGKIT.ONLINE
Operated by BHD AUSTRALIA PTY LTD

We believe that helpful customer communication is an important part of a reliable online shopping experience.

Whether you are looking for additional product information, need assistance with a storage rack, have questions about shoe rack dimensions, or want to check an order for a clothes rack, our customer service contact is available to receive your enquiry.

Business Information

Legal Business Name: BHD AUSTRALIA PTY LTD

Website Name: FRESHBEDDINGKIT.ONLINE

Website URL: https://www.freshbeddingkit.online/

Business Address:

2 Roamer St
Heathridge WA 6027
Australia

Return Address:

2 Roamer St
Heathridge WA 6027
Australia

Contact Person: Shannon Patersob

Customer Service Email:

inquiry@freshbeddingkit.online

Customer Support Enquiries

Customers may contact us regarding:

  • Storage racks and household organisation products.

  • Shoe rack sizes, features, and available configurations.

  • Clothes rack dimensions and product specifications.

  • Product materials and assembly information.

  • Missing screws, connectors, or other components.

  • Order placement and payment confirmation.

  • Shipping fees and delivery estimates.

  • Tracking information and delivery issues.

  • Damaged, defective, or incorrectly supplied merchandise.

  • Return, refund, and replacement requests.

  • Australian Consumer Law enquiries.

  • Privacy and personal information requests.

  • Website policies and general business enquiries.

Returns and Refunds

Before arranging a voluntary change-of-mind return, please contact us by email.

Include your order number, product name, and reason for the request.

For products requiring assembly, please avoid modifying or disposing of components while a product issue is being reviewed.

If the product is faulty or does not meet an applicable consumer guarantee, your statutory rights remain protected regardless of our voluntary return conditions.

Shipping and Delivery Support

For a delivery enquiry, please include your order number and the delivery address used at checkout.

If a package arrives damaged or contains missing parts, photographs of the package, product, and affected components may help us assess the issue.

We will review the available information and provide an appropriate response.

Privacy and Legal Enquiries

For privacy-related requests, including access to personal information, correction requests, or complaints, please use the subject line "Privacy Enquiry."

For formal legal correspondence, please clearly identify the subject of the communication and provide sufficient information for us to review the matter.

Communication Guidelines

To help us respond efficiently, customers are encouraged to:

  • Include their order number in purchase-related messages.

  • Use the email address associated with their order where possible.

  • Explain the issue clearly.

  • Attach relevant photographs when reporting damaged or missing components.

  • Avoid including unnecessary sensitive personal information in ordinary emails.

We aim to review enquiries carefully and provide useful information based on the circumstances.

Official Contact Details

BHD AUSTRALIA PTY LTD
2 Roamer St
Heathridge WA 6027
Australia

Contact Person: Shannon Patersob

Email: inquiry@freshbeddingkit.online

Website: https://www.freshbeddingkit.online/