Shipping policy
At FRESHBEDDINGKIT.ONLINE, we aim to make ordering home storage and organisation products straightforward and convenient.
Whether you are purchasing a storage rack to organise household items, a shoe rack for an entryway, or a clothes rack to create additional hanging space, we want your order to arrive in good condition and within the applicable delivery timeframe.
This Shipping Policy explains our shipping fees, order processing procedures, delivery expectations, and how we handle transportation problems.
1. Shipping Fees
We offer the following standard shipping arrangement:
| Order Subtotal | Shipping Fee |
|---|---|
| $10.00 or more | Free Shipping |
| Below $10.00 | $5.99 |
Orders with a qualifying subtotal of $10.00 or more receive free standard shipping.
Orders with a subtotal below $10.00 are charged a standard shipping fee of $5.99.
The applicable amount will be displayed during checkout before the customer completes payment.
The currency will be the currency displayed by the website at checkout. Any special shipping promotion will be subject to the terms shown when the offer is made.
2. Order Processing
After an order is submitted, it may undergo several processing stages:
-
Payment authorisation.
-
Order and delivery information verification.
-
Product availability confirmation.
-
Product preparation and packaging.
-
Handover to the applicable delivery carrier.
Processing time may vary according to product availability, order volume, warehouse operations, weekends, public holidays, and other operational circumstances.
An order is considered dispatched once the products have been transferred to the relevant carrier or delivery service.
Any specific processing or dispatch estimate displayed during checkout or communicated in an order confirmation should be reviewed by the customer.
3. Shipping Destinations
Available shipping destinations and delivery options will be displayed during checkout.
We may be unable to deliver to certain locations because of carrier restrictions, remote-area limitations, transportation conditions, or other operational factors.
Customers should ensure that their selected address is eligible for the available shipping service before completing their order.
4. Delivery Estimates
Delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated.
Actual delivery times may be affected by:
-
Carrier schedules and transport capacity.
-
Weather conditions.
-
Public holidays.
-
High-volume delivery periods.
-
Remote-area delivery requirements.
-
Address verification.
-
Transportation disruptions.
-
Other circumstances beyond our reasonable control.
We will make reasonable efforts to dispatch orders within the timeframe represented at checkout or otherwise agreed with the customer.
If we become aware that an order cannot be supplied within the applicable expected period, we will communicate the issue and provide any options required by Australian law.
Customers may be entitled to an explanation, cancellation, or refund if an order is not delivered within a reasonable or agreed timeframe.
5. Order Confirmation
After an order is successfully submitted, customers may receive an order confirmation by email.
The confirmation may include:
-
Order number.
-
Purchased products.
-
Quantities.
-
Order total.
-
Shipping information.
-
Payment status.
-
Other relevant transaction details.
Please review the confirmation carefully and contact us promptly if any information appears incorrect.
6. Tracking Information
Where tracking is available, it may be provided through a shipping confirmation email or another order-related notification.
Tracking information is generally supplied or maintained by the carrier and may take some time to become active after dispatch.
Customers should check their email inbox, including spam or junk folders, for shipment notifications.
If tracking information does not update for an extended period, please contact us so that we can review the shipment.
7. Delivery Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
Please verify the following before completing checkout:
-
Recipient name.
-
Street address.
-
Apartment, unit, or building number.
-
Suburb or locality.
-
State or territory.
-
Postcode.
-
Any additional delivery instructions.
If an order cannot be delivered because the address is incomplete or incorrect, we will review the circumstances and communicate available options.
Any additional costs arising from customer-provided address errors will be handled fairly and in accordance with applicable law.
8. Large or Bulky Products
Certain storage racks, shoe racks, or clothes racks may require larger packaging or special handling because of their size, weight, or component structure.
Customers should ensure that the delivery location can reasonably receive the package.
If special delivery conditions apply, any relevant restrictions or additional charges will be communicated before purchase where required.
For products requiring assembly, customers should inspect the packaging and components after delivery before beginning installation.
9. Missing, Lost, or Delayed Packages
If a package has not arrived within the expected timeframe, please contact us at:
inquiry@freshbeddingkit.online
Include the following information:
-
Your order number.
-
Your full name.
-
Delivery address.
-
Tracking number, if available.
-
A brief description of the issue.
We will review the order and available carrier information and take reasonable steps to investigate.
The responsibility for resolving delivery issues with the carrier remains with us to the extent required by applicable Australian consumer law.
If the goods are not delivered within a reasonable or agreed timeframe, customers may have rights to cancel the order and receive a refund.
10. Damaged Packages and Incorrect Deliveries
Please inspect your package after delivery.
If a storage rack arrives with bent frame components, a shoe rack has broken shelves, or a clothes rack is missing essential fittings, please contact us with relevant photographs.
If the wrong product or quantity is supplied, provide your order details and identify the discrepancy.
We will assess the matter and provide an appropriate remedy where the product fails to meet the applicable consumer guarantees or where an order has been incorrectly fulfilled.
Customers should not install or use products that appear structurally damaged or unsafe.
11. Packaging and Inspection
Our products may contain multiple parts, connectors, fasteners, shelves, rails, or other assembly components.
After receiving a package, customers are encouraged to:
-
Check the outer packaging for visible damage.
-
Confirm that the correct product was delivered.
-
Check that all listed components are included.
-
Review assembly instructions before installation.
-
Keep packaging and relevant order documentation until the product has been inspected.
These steps may help identify missing or damaged components before assembly begins.
12. Unforeseen Shipping Events
Severe weather, natural disasters, transportation interruptions, carrier service disruptions, public emergencies, and other events beyond our reasonable control may affect delivery schedules.
We will make reasonable efforts to communicate material delays and provide available options.
These circumstances do not remove any cancellation, refund, or consumer guarantee obligations imposed by applicable law.
13. Shipping Contact Information
For shipping estimates, tracking concerns, delayed deliveries, missing packages, or damaged shipments, please contact:
BHD AUSTRALIA PTY LTD
2 Roamer St
Heathridge WA 6027
Australia
Email: inquiry@freshbeddingkit.online
Contact Person: Shannon Patersob
Website: https://www.freshbeddingkit.online/