Refund policy
At FRESHBEDDINGKIT.ONLINE, we believe that an organised home creates a more comfortable and enjoyable living environment. Our collection of storage racks, shoe racks, and clothes racks is designed to help customers make better use of everyday spaces, keep belongings accessible, and bring greater order to bedrooms, entryways, wardrobes, and other areas of the home.
We want every customer to feel confident when shopping with us. If a product arrives damaged, has missing components, differs from its description, or does not meet the applicable consumer guarantees, we will review the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
This Return and Refund Policy explains our voluntary change-of-mind arrangements, product-condition requirements, and procedures for handling defective, damaged, or incorrectly supplied goods.
1. Return Period and General Conditions
For eligible change-of-mind requests, customers may contact us within 30 calendar days after receiving their order.
To qualify for a voluntary change-of-mind return, the product should generally meet the following conditions:
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The product is unused and has not been installed or assembled beyond what is reasonably necessary for inspection.
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All original components, fittings, screws, connectors, accessories, and instruction materials are included.
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The product is clean and free from stains, scratches, dents, or other damage caused after delivery.
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The item has not been modified, drilled, cut, painted, or otherwise altered.
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The product is securely packaged to reduce the risk of damage during return transportation.
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The customer provides an order number, receipt, or other reasonable proof of purchase.
Where possible, customers should retain the original packaging until they are satisfied with the product.
These conditions apply to our voluntary change-of-mind arrangements. They do not limit a customer's rights under the Australian Consumer Law. A product that has a genuine fault or fails to meet a consumer guarantee may still qualify for a remedy even if the original packaging is unavailable.
2. Product-Specific Return Requirements
Because our products include different types of home storage and organisation equipment, return requirements may vary depending on the product.
Storage Racks
Storage racks should be returned in their original condition, with all shelves, support bars, connectors, fasteners, feet, brackets, and other supplied components included.
For change-of-mind returns, assembled or installed racks may be difficult to accept if disassembly has caused scratches, deformation, missing parts, or other damage.
Customers should check the product dimensions, available space, and intended storage requirements before assembly.
If a storage rack arrives with bent supports, missing fittings, damaged shelves, or other apparent defects, please contact us with photographs and your order details.
Shoe Racks
Shoe racks should be returned unused, clean, and complete with all original components.
For products requiring assembly, customers should carefully review the instructions before installation. If a shoe rack is missing connectors, has unstable structural components, or differs materially from the advertised product description, please contact us for assistance.
A product damaged through incorrect assembly, excessive force, or improper use may not qualify for a voluntary change-of-mind return. However, this does not affect any applicable statutory rights concerning a genuine product defect.
Clothes Racks
Clothes racks should be returned with all rails, hooks, connecting pieces, support frames, wheels, and accessories originally supplied.
For change-of-mind returns, products should not show signs of use, overloading, structural modification, or installation damage.
If a clothes rack arrives with defective joints, damaged hanging rails, missing wheels, or other manufacturing or fulfillment issues, we will review the problem and determine an appropriate remedy under applicable law.
3. Change-of-Mind Returns
A change of mind may include situations where:
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You selected the wrong size or style.
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The product does not match your personal decorating preferences.
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You no longer need the item.
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You found another product that better suits your space.
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You decided not to proceed with your storage or organisation project.
Australian Consumer Law generally does not require a retailer to provide a refund simply because a customer changes their mind when the product has no fault and otherwise meets the applicable consumer guarantees.
However, FRESHBEDDINGKIT.ONLINE offers a voluntary 30-day return-request period for eligible unused products, subject to the conditions described in this Policy.
Approved change-of-mind returns may be subject to customer-paid return transportation costs. Any applicable cost will be communicated before the return is arranged.
4. Faulty, Damaged, or Incorrect Products
We take product quality and order accuracy seriously.
If your order arrives with damaged parts, missing components, manufacturing defects, or an item that is materially different from the description, please contact us as soon as reasonably possible.
Examples may include:
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A storage rack with bent or broken support bars.
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A shoe rack with missing assembly fittings.
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A clothes rack with defective joints or unstable structural components.
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A product supplied in the wrong size, configuration, or model.
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Goods damaged during transportation.
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A product that cannot reasonably perform its advertised purpose.
Please provide:
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Your full name.
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Your order number or proof of purchase.
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The product name.
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A description of the problem.
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Clear photographs or videos showing the affected item and relevant packaging, where reasonably available.
We may ask reasonable questions or request an opportunity to inspect the product to determine the appropriate remedy.
Under Australian Consumer Law, the available remedy depends on the nature and seriousness of the failure. Depending on the circumstances, this may include a repair, replacement, refund, or compensation.
5. Australian Consumer Law Guarantees
Products sold to Australian consumers are subject to applicable consumer guarantees under the Australian Consumer Law.
These guarantees include requirements that products:
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Are of acceptable quality.
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Are reasonably fit for disclosed purposes.
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Match their descriptions and any applicable samples or demonstrations.
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Have the qualities and features that the seller has represented.
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Comply with other applicable statutory consumer guarantees.
If a product has a major failure, the customer may generally choose a refund or replacement. For a minor failure, the business may have the opportunity to provide an appropriate repair or other remedy within a reasonable time.
Our 30-day change-of-mind arrangement is separate from these statutory rights.
Nothing in this Policy excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot legally be excluded under Australian law.
6. Return Authorisation Procedure
Before returning an item, customers should contact our support team at:
inquiry@freshbeddingkit.online
Please use the subject line "Return Request – Order Number."
Our team will review the request and provide instructions concerning the return destination, packaging, and any relevant transportation arrangements.
Customers should not send products to our business address without first confirming the return arrangements.
For larger storage racks, shoe racks, and clothes racks, please wait for confirmation of the appropriate return method before arranging transportation.
7. Return Shipping Costs
For an approved change-of-mind return, the customer is generally responsible for reasonable return shipping costs, provided the applicable cost and arrangements have been communicated.
If the product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee, we will handle reasonable return costs in accordance with Australian Consumer Law.
For bulky, heavy, or difficult-to-transport products, we will consider an appropriate collection or return arrangement where required by law.
Customers should retain receipts or other evidence of reasonable return transportation expenses where reimbursement may be applicable.
8. Refund Processing
Once an eligible return has been received or the relevant product issue has been assessed, we will communicate the outcome to the customer.
Where a refund is required or approved, it will generally be processed using the original payment method.
Refunds will be made in accordance with the applicable consumer guarantees and legal requirements. We will not substitute store credit or a voucher where Australian Consumer Law requires a monetary refund and the customer is entitled to that remedy.
The time taken for a refund to appear in an account may depend on the payment provider or financial institution.
9. Exchanges and Replacements
Customers may request a replacement where an item is defective, damaged, or incorrectly supplied.
Replacement availability depends on inventory and the nature of the issue.
For example, where a shoe rack is supplied with missing fittings, it may be appropriate to provide the missing components if this adequately resolves the problem. Where a clothes rack has a serious structural defect, a more substantial remedy may be required.
We will consider the circumstances and applicable consumer rights before determining the appropriate resolution.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to stop an order that has not entered the fulfillment or dispatch process.
Once an order has been dispatched, cancellation may no longer be possible through the normal order-processing procedure. In that situation, customers may need to follow the applicable return process after delivery.
This does not affect any cancellation or refund rights provided by Australian Consumer Law or other applicable legislation.
11. Return and Refund Contact Details
For return requests, refund questions, product complaints, or replacement enquiries, please contact:
BHD AUSTRALIA PTY LTD
2 Roamer St
Heathridge WA 6027
Australia
Contact Person: Shannon Patersob
Email: inquiry@freshbeddingkit.online
Website: https://www.freshbeddingkit.online/