Privacy policy

BHD AUSTRALIA PTY LTD, operating FRESHBEDDINGKIT.ONLINE ("we," "us," "our," or the "Company"), respects the privacy of customers and website visitors.

We understand that purchasing home storage products online involves providing personal information, such as contact details, delivery addresses, and transaction information. We aim to handle this information responsibly and use it only for appropriate business, service, and legal purposes.

This Privacy Policy explains the types of information that may be collected through FRESHBEDDINGKIT.ONLINE, how that information may be used, when it may be disclosed, and the choices that may be available to individuals.

Where applicable, our handling of personal information is subject to the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other relevant privacy requirements.

1. Information We May Collect

The information we collect depends on how you use our website and interact with our business.

A. Personal and Contact Information

When you place an order, submit an enquiry, or communicate with our customer service team, we may collect:

  • Full name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Delivery address.

  • Order-related information.

  • Customer service correspondence.

  • Other information voluntarily provided through our website.

We use this information to communicate with customers and support their transactions.

B. Order and Transaction Information

When a customer purchases a storage rack, shoe rack, clothes rack, or another product, we may collect and maintain information relating to:

  • Order number and purchase date.

  • Product descriptions and quantities.

  • Purchase price and applicable shipping charges.

  • Payment status and transaction references.

  • Delivery details and tracking information.

  • Refund, return, or replacement requests.

  • Customer support records.

Payment information may be processed by third-party payment providers. We do not intend to store complete payment card numbers or security codes on our own systems unless expressly disclosed through an applicable secure payment process.

C. Technical and Website Usage Information

When visitors access our website, certain technical information may be collected automatically by our website systems or service providers.

This may include:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Website access date and time.

  • Pages viewed.

  • Referring website information.

  • General browsing and interaction data.

  • Technical error and performance information.

This information may help us maintain website functionality, identify technical problems, and improve the customer experience.

D. Communications and Customer Support Records

If you contact us about product dimensions, assembly instructions, missing components, shipping, refunds, or other matters, we may retain the information you provide.

These records help us respond to your enquiry, review the relevant order, and maintain appropriate business records.

Please avoid sending unnecessary sensitive personal information through ordinary email or website contact forms.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing

To receive, confirm, process, and manage customer orders.

Payment Administration

To support payment authorisation, transaction verification, refunds, and related payment activities through appropriate service providers.

Shipping and Delivery

To prepare orders, arrange transportation, provide delivery updates, and investigate missing or damaged packages.

Customer Service

To respond to enquiries, provide product information, review complaints, and manage return, refund, and replacement requests.

Website Improvement

To understand website performance, identify technical errors, and improve navigation and shopping functions.

Fraud Prevention and Security

To identify suspicious transactions, prevent unauthorised activity, and protect customers and business systems.

Business Administration

To maintain financial, transaction, and operational records and support reasonable business management.

Legal Compliance

To comply with applicable laws, respond to lawful requests, and protect our legal rights.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functions and understand visitor activity.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Support secure checkout.

  • Remember selected website preferences.

  • Improve page performance.

  • Identify technical problems.

  • Understand general visitor traffic.

  • Measure the performance of website content or promotions, where applicable.

Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where required by applicable law, we will provide appropriate information and choices regarding tracking and non-essential cookies.

4. Disclosure of Personal Information

We do not sell personal information for monetary consideration as a standard part of our business operations.

However, we may disclose limited information to third parties where reasonably necessary to operate our business and fulfil customer requests.

Payment Service Providers

Payment providers may receive relevant transaction information to authorise payments, process refunds, detect fraudulent activity, and complete purchases.

Delivery and Logistics Providers

Carriers and fulfilment partners may receive names, delivery addresses, and other information necessary to transport customer orders.

Website Hosting and Technical Providers

Website hosting companies, software providers, security services, and technical support providers may process information to maintain website availability and protect our systems.

Analytics and Marketing Providers

Where applicable, analytics and marketing providers may receive certain technical or browsing information to measure website performance or support promotional activities, subject to applicable law.

Professional Advisers

We may disclose relevant information to accountants, legal advisers, insurers, or other professional service providers when reasonably necessary for legitimate business purposes.

Government and Legal Authorities

We may disclose information where required by applicable law, court order, regulatory requirements, or valid legal process.

We may also disclose information when reasonably necessary to protect our rights, customers, business operations, or property.

5. Overseas Disclosure

Some service providers used by online businesses may operate outside Australia or store information on overseas systems.

If personal information is disclosed to an overseas recipient, we will take steps required by applicable Australian privacy law, where applicable, including any relevant obligations concerning overseas disclosures.

Customers should be aware that overseas service providers may be subject to different privacy laws and regulatory systems.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and business recordkeeping requirements.

Retention periods may depend on:

  • The nature of the information.

  • The status of the customer transaction.

  • Accounting and taxation requirements.

  • Customer service and dispute-resolution needs.

  • Security and fraud-prevention considerations.

  • Applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, where appropriate and legally permitted.

7. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures may include:

  • Restricted access to relevant business information.

  • Appropriate website security measures.

  • Secure handling of customer communications.

  • Use of reputable service providers where applicable.

  • Internal procedures for managing customer information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should protect their email accounts, use secure devices, and avoid sharing confidential payment or account information with unauthorised persons.

8. Access and Correction Requests

Where applicable under Australian privacy law, individuals may request access to personal information we hold about them or ask us to correct information that is inaccurate, incomplete, or out of date.

To submit a request, please email:

inquiry@freshbeddingkit.online

Use the subject line "Privacy Access or Correction Request."

We may need to verify your identity or authority before responding.

Certain information may be retained where permitted or required by law, including transaction records and information needed to resolve disputes.

9. Privacy Complaints

If you believe we have mishandled your personal information, you may submit a privacy complaint by contacting us at inquiry@freshbeddingkit.online.

Please explain the nature of your concern and provide relevant details so that we can investigate.

We will review complaints and respond within a reasonable period, taking into account any applicable statutory requirements.

Where the Privacy Act 1988 (Cth) applies and a complaint cannot be resolved satisfactorily, individuals may have the option of contacting the Office of the Australian Information Commissioner (OAIC).

10. Marketing Communications

If we send promotional emails, customers may unsubscribe using the instructions included in the communication or contact us directly.

Unsubscribing from marketing messages does not necessarily stop essential transactional communications, such as order confirmations, delivery updates, refund notices, or responses to customer enquiries.

We will handle commercial electronic communications in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth), where applicable.

11. Children's Privacy

Our website is intended for a general audience and is not knowingly designed to collect personal information directly from children without appropriate legal authority or consent.

If we become aware that personal information has been collected in circumstances that violate applicable law, we will take reasonable steps to address the matter.

Parents or guardians who have concerns about information submitted by a child may contact us at inquiry@freshbeddingkit.online.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal requirements.

The latest version will be published on this page with an updated effective date.

Customers are encouraged to review this Policy periodically.

13. Privacy Contact Information

For privacy enquiries, access requests, correction requests, or complaints, please contact:

BHD AUSTRALIA PTY LTD
2 Roamer St
Heathridge WA 6027
Australia

Email: inquiry@freshbeddingkit.online
Contact Person: Shannon Patersob
Website: https://www.freshbeddingkit.online/